Returns & Exchanges
At Arbor Collective, we stand behind the quality of our snowboards, skateboards, and apparel, offering a 30-day return window for all unused items in their original packaging. We are committed to ensuring you have the right gear for your next adventure with a seamless and transparent exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Gear
Securely place the unused items back into their original shipping box, ensuring all tags are attached and protective wrapping is intact.
Attach Shipping Label
Download and print the prepaid return shipping label provided by our portal and affix it clearly to the outside of your package.
Drop Off and Refund
Take your package to the designated carrier location; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing